Quality management & processes

Objectives

• Understand quality stakes and ISO 9001
• Set up indicators
• Steer processes effectively
• Solve problems
• Apply the learning in real situations

Programme

1. 01ISO 9001:2015 and processes
2. 02Activity and efficiency indicators
3. 03SMART objectives
4. 04Dashboards and PDCA
5. 05Non-conformities and improvement
6. 06Internal and external audits
7. 07Improvement plans and process reviews
8. 085W2H, 5 Whys and 6M tools
9. 09Action plans
10. 10Project Management Plan and related documents

Who is it for

Quality/QHSE managers, process owners, quality directors, project managers and executives.

Teaching approach

Delivered by an engineering-office professional, BIM and project-management expert. Theory, production methods and hands-on practice on real professional cases. Tailor-made after a call to target your needs.

Training formats

• Live 1-to-1 personalised lessons: a programme adapted to your needs and pace, with an expert trainer just for you.
• Groups for a school or company: sessions organised for your teams or students, with an indicative number of days that can be adjusted.

Plans purchased online give access to the course content as e-learning, with online support through video meetings (screen sharing) depending on the plan. Course lessons are delivered in French.